Support Center
Start with the help articles below. Signed-in members can open a ticket and follow its status inside the platform.
Choosing between USDT TRC20 and BEP20
Check which network your receiving wallet or exchange supports, then select the matching network on the withdrawal screen. If the two do not match, the transfer can be lost permanently.
Why is my reward pending?
Pending means the completion is still being verified against the stated requirements, or a partner has not yet confirmed eligibility. Pending rewards cannot be withdrawn until they are credited.
Preparing for your first withdrawal
Add and verify a payout wallet, reach the minimum withdrawal amount in your available balance, then confirm the address and network on the request screen.
Keeping your account secure
Use a unique password, enable additional verification in the Security Center and review your active sessions regularly. NEXORA staff will never ask for a seed phrase or private key.
How referral rewards are counted
A referral becomes active when the referred member completes verified activity. Referral rewards follow the configured rate and are blocked where fraud signals are detected.
Frequently asked
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